At least something to eat and something over your head to keep the cold off of you,” Charles said. “They should be supplying better, adequate services. Some passengers traveling through the new terminal said it has been a nightmare. In the meantime, Greyhound could move their location more quickly by finding another privately-owned location – and we have provided recommendations to help them find a suitable location for pick-up and drop-off as they continue to serve the Knoxville community. We have not yet heard back whether this is an option they would be interested in pursuing given the estimated costs of a private lease at the public transit station. Specifically, we have provided them information about what the costs would be to utilize the Knoxville Transit Center as a location for serving their nighttime routes, when the KAT buses are not running. Since Greyhound sold their station downtown, the City has had several discussions with the private company. The City is aware that Greyhound plans to discontinue use of the Cherry Street stop, but we have not yet heard if they have confirmed a new location. One proposed solution was to allow Greyhound to operate out of the Knoxville Transit Center when KAT busses are not running, but Knoxville officials said Greyhound had not gotten back to them on pursuing that option. One issue customers had with the Cherry Street stop was the lack of security at night. WVLT News spoke to City of Knoxville officials, who said they were not yet aware of the new location. The move to close the terminal sparked the need for a new stop, though now they are self-service, meaning there is no dedicated station for Greyhound customers to wait in. The new location adds one bench and two portable toilets. We are excited to have identified a new location that will provide restrooms, seating and security for our customers. Greyhound has officially relocated to the 6th Avenue Market and Deli located at 1607 N. The address of all the businesses, according to Greyhound, is that same 1607 N 6th Ave. Additionally, a statement provided by Greyhound said the stop had been located to the 6th Avenue Market and Deli. However, there is no business with that name listed for that address, and clicking on “get directions” on the website lists directions for the Annus Market & Deli. Greyhound previously saw controversy after establishing a stop on N Cherry Street after closing a dedicated terminal near the Old City.Īccording to the website, the new stop is located at Top Market & Deli at 1607 N 6th Ave. Greyhound tickets can be exchanged for a different departure time or date, however you cannot exchange them for a different route: route changes are. Make sure to have your Greyhound booking reference on hand when you want to exchange your ticket. (WVLT) - Greyhound busses has established a new Knoxville bus stop, according to the business’s website. To exchange your ticket, you must contact Greyhound directly or go to the bus station in person. There are some discounts available to help offset the ticket price. Photo ID or password chosen by the person purchasing the ticket To pick up their tickets at the station, the person traveling will need to provide: (This is designed as a way to buy a ticket for someone else, but it works fine even if it's for yourself.) ![]() When you use the ticket you need both the password and the confirmation number. The ticket will be created with a confirmation number. When you get to the point of purchase and enter the user information, you'll be asked to choose a password. To order the ticket online, choose the Book a Trip option at Greyhound's website. I'm handicapped and can't have a driver's license, and I use my Massachusetts State ID card for everything! It sounds like you may not have that, but, as someone suggested in a comment, a State ID card is a perfect alternative. The official identification card needs a picture, a first and last name, and an expiration date. She told me employees are not allowed to sell a ticket without an official ID, and the debit card won't be enough. It has an $18.00 fee on top of the ticket price and is only available in the United States, but it may be your only option. I spoke with Greyhound Customer service on June 21, 2019.Ī person without an official ID has one option, which is to pre-pay a ticket online.
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